Our Mission

To provide bespoke claims solutions for the automotive sector of Australia. We tailor our solutions to suit our Client needs and add unique value to their Customer experience, whilst ensuring we control cost, quality and timeliness at every touch point.

ADAPT

We listen to your needs and see each challenge as an opportunity.

ADD VALUE

All our solutions will make a difference, realised in the form of service, true cost, quality and timeliness.

MAKE IT HAPPEN

We make it happen for us and more importantly you, our Customer.

Who is TAPANDA

We are a service provider offering bespoke solutions to the Insurance and Fleet sectors. We do things differently and think outside the square. We have a collaborative approach and challenge each other’s thought process daily. We will also challenge yours. We are industry experts and we’ll assist you achieving your plans. Our models are adaptable, effective and make a difference.
Lastly, we love what we do and we make things happen daily.

Why TAPANDA?

We will help you:

TAPANDA Bits & Pieces

PEOPLE

Our people are the core of Tapanda. We seek talent with specific expertise who are passionate and committed to our purpose.

TECHNOLOGY

Bespoke means flexibility. Tapanda uses service specific and relevant world leading technology depending on your needs and service requirement. As the Customer, you will have full visibility and status of each checkpoint.

QUALITY & AUDIT

Our processes are robust with scheduled audits at the assessment cycle touch points. We are transparent, sharing our results with you on a regular basis including any required actions.

SERVICE

We own it from the beginning. Our operational model focuses on reducing touch points throughout the process, with an underlining motto of ‘getting it right the first time’.

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