Tapanda Group Pty Ltd (ABN 91 632 485 440) (“Tapanda”, “we”, “our”) handles personal information in compliance with the Privacy Act 1988 (Cth), our AFSL (Licence 548613) obligations, and ISO/IEC 27001:2022 information security standards.

We collect and manage personal information from customers, claimants, insurers, repairer partners, suppliers, contractors, employees, and job applicants. Personal information includes details such as your name, contact details, date of birth, insurance policy and claim details, driver’s licence or vehicle ID, payment or banking information, photos, call recordings, CCTV or dashcam footage. We may also collect sensitive information, such as health details or criminal history, but only where necessary, with consent if required, and in compliance with the law.

Information may be collected through phone calls, emails, online forms, websites, third-party partners (e.g., insurers or repairers), public sources, and website tracking tools. If collected from another party, we will let you know. We only collect what is relevant for our work.

We use personal information to manage claims and recoveries, work with insurers and repairers, prevent fraud, meet legal and compliance obligations, and improve our services. We may share information with insurers, repairers, expert partners, technology providers, auditors, regulators, and legal or compliance bodies when required. We never sell personal information and ensure any third parties we share it with protect it.

We safeguard information using ISO/IEC 27001 standards, including encryption, access controls, monitoring, retention for at least seven years (or as required by law), and secure destruction when no longer needed. You can request access to, or correction of, your personal information at any time. Identity confirmation may be required. Simple requests are free; complex requests may incur a fee.

We may send marketing communications where permitted by law, and you can opt out at any time. Our website uses cookies to enhance your experience and understand site usage.

For questions or complaints, contact:
📧 hello@tapanda.com.au
📞 1800 827 263