Services

Services

All our solutions are customizable.

We tailor our solutions to suit our client needs and add unique value to their Customer experience, whilst ensuring we control cost, quality, and timeliness at every touchpoint.

Motor Assessing

Bespoke models supported by our expertise in all facets of assessing and repair management services. Motor loss assessing is at the core of Tapanda solutions, whether it be pre, mid or post repair assessment. From passenger, heavy motor, motorbikes as well as significant expertise in exotic and prestige vehicles our assessing philosophy is simple; “We achieve a true cost of repairs, of the highest quality in a timely manner”. Our solutions are adaptable combining assessing practices with advanced technology enabling us to control and validate the true cost of repairs.

Repair Management

We will manage this complex process for you. From initial customer contact, booking the vehicle for repairs to ensuring that the estimated completion dates set, are met. We will identify potential delays and engage with suppliers and repairers, giving you peace of mind that any delays are managed correctly. Tapanda has several strategies to reduce off road times, helping to get your customer back in their car and on the road as fast as possible.

Third Party Management

The correct management of Not At Fault third parties are Tapanda's strength. We have extensive experience establishing both proactive and third party direct programs, managing all aspects of the repair process. We have a collaborative approach, working with both Insurers and repairers on achieving the best outcome possible. Tapanda offers a seamless service that minimises the friction, cycle times and cost of third parties claiming directly from the insurer using their choice of repairer.

End Of Lease Inspections

All inclusive end of lease inspections maximising the return for the driver and retaining the lease agreement for the lessor. A key factor of success is timeliness. Inspecting your Customers’ vehicle correctly and capturing a correct end of lease value will ensure you retain and place the driver in a new vehicle faster, successfully increasing your lease renewal rate. Tapanda uses the latest technology available, removing the need for onsite inspections which are lengthy and an inconvenience to all parties.

Consulting

We don’t expect you to have all the answers. Our consulting services can help identify needs you have and tailor a solution accordingly. We can assist you with assessing & repair expertise, workshop management and lean thinking methodologies to help you improve on the outcomes of your business.

Repair Networks

Whether you need to establish a new network or manage your existing, Tapanda can assist your business repair network management. We have a comprehensive understanding of the repairer industry and our extensive experience in dealing with repairers nationally, will result in the desired outcome.

Contact Us

    Tapanda represents completeness. We help by managing one or all pain points, enabling you to support your business and customer.

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